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Frequently Asked Questions

 

As-Is Merchandise

Delivery

Returns

Service

Mattresses

 

 

As-Is Merchandise

Q: Is as-is merchandise warranted?

No, as-is merchandise is sold without a warranty. As-is merchandise includes accessories, floor models, and clearance items.

 

 

Delivery

Q: Do you deliver outside of California?

A: No. Currently Daniel’s Home Center delivers until 50 miles from our warehouse location. Please call if you have further questions.

Q: Does my delivery include assembly?

A: Most items include assembly. Those items that do not include assembly will be labeled as "assembly required" on our showroom floors.

Q: What tools do I need to assemble furniture?

A: Generally, assembly requires common household tools such as a Phillips screwdriver, flat-head screwdriver, tape measure, or wrench. Refer to assembly instructions for specific tools.

Q: Do I have to wait at home all day for delivery?

A: We cannot accommodate specific time requests. Please choose a day that will allow you the most flexibility. We can call you at work, call a friend, relative, or neighbor to meet the drivers at your home. For your convenience, we will call you the night before your delivery with an estimated 4-hour timeframe. Please keep in mind that we are an all day delivery service and that the timeframe is merely an estimate.

Q: Can I get a time frame for delivery?

A: You will receive an email the night before delivery with your timeframe. If you do not receive an email, please call 866-633-4094 [OPTION 2] after 9:30 PM the day before delivery. Delivery is open Monday through Sunday from 8:00am - midnight.

Q: Can you text me when my delivery is on the way?

A: No. You will  get an automated call when the delivery is on its way to your address.

Q: What if I miss my scheduled delivery?

A: Please notify the delivery department of any changes at least 24 hours prior to delivery.

 

Returns

Q: Can I return my furniture?

A: No. Merchandise cannot be returned. You may reselect any item purchased on danielshomecenter.com.

 

Service

Q: Can I order an extra leaf for my table?

 

A: We cannot sell a table leaf separately from the table. Each leaf is cut when the table is made; therefore additional leaves are not available.

 

Q: How do I contact Guardian?

 

A: To request service contact Guardian at 800-527-8485 or www.guardianproducts.net.

 

Q: Where can I find the dimensions of a piece of furniture?

 

Most items shown online should have measurements listed. If you require additional measurements, one of our sales associates will be happy to assist you. You can e-mail or call them here.

 

Mattresses

Q: What is the difference between California and Eastern King bedding?

Eastern King- 76" wide x 80" long
California King- 72" wide x 84" long

Q: What is a ridge or hump in the middle of my mattress?

A: Mattresses manufactured today use greater amounts of filling materials such as cotton, foam, wool, and silk. The ridge in the center is a result of the filling materials compressing in the independent sleeping areas of each partner.